Customer Service Engineer

Huawei Digital Power Technologies Co., Ltd. (Huawei Digital Power for short) is a leading global provider of digital power products and solutions.

We are committed to integrating digital and power electronics technologies, developing clean power, and enabling energy digitalization to drive energy revolution for a better, greener future.

In the clean power generation sector, we help create new power systems that primarily rely on renewable energy. In the energy digitalization sector, we build digital twins of the energy world,
streamlining energy production and use. In the green ICT power infrastructure sector, we help build green, low-carbon, and intelligent data centers and communications networks.

In the green transportation sector, we redefine consumer driving and safety experiences in electric vehicles, accelerating transportation electrification. With integrated smart energy solutions, we work with partners to build low-carbon buildings and campuses, promoting the shift toward low carbon cities.

With approximately 10,000 employees, Huawei Digital Power serves one third of the world's population across more than 170 countries and regions.

Responsibilities:

• Responsible for level 1 technical support, provide solution to customer via email, phone and other channels
• Output customer issue analysis report, improve customers’ satisfaction
• Onsite support for major or critical problems

Requirements:

• Education: Technical University degree (electrical/power/electronics…etc.)
• Ability to cooperate and work with peoples from different cultures
• More than 1-year customer support experience
• You need to spoke at good level English and Czech / Slovakian because you will work abroad, in the countries mentioned above
• Good customer communication skills
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience will be a plus

We Offer:

• Benefits according to each country
• Motivational salary package starting from 3200 gross per month and can be higher based on
  skills, experience and qualification.
• Performance bonus
• Life time learning environment and tools
• Great amount of Product Documentation
• Access to a unified Knowledge Base where you can find technical cases encountered by
  all our engineers around the world
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers
  community
• Opportunity to work abroad on business trips to customer site and offer onsite support

HOW TO JOIN US?

Please send your detailed application in English via e-mail to applyaustria@huawei.com indicating your earliest start date and your salary expectations with the subject: Junior Solution manager_TUWien.

With your application, you agree with our Recruitment Privacy Statement:
http://r.huaweistatic.com/s/esddp/agreement/v1/app_000000035837/PSTA/20201109/Windows/en_US.html

You can find more information about us here: https://www.huawei.com/de/deu/huawei-global