Global Process Expert and IT Business Partner in Quality and Complaint Management (m/f/d)

In our globally positioned Governance Team "Corporate Quality Complaint Processes," we are responsible for the development, standardization, compliance, and improvement of processes related to the handling of customer complaints. As a business partner, the goal of the role is the central management of current and future IT tools in complaint management.

Your tasks:

• Further development, coordination, and management of an international business partner network for IT tools in complaint management
• Active participation in the design and implementation of the customer complaint strategy
• Responsibility for the conception, communication, implementation, monitoring, and approval of IT tools within the customer complaint process
• Continuous improvement of existing and future complaint management tools and global rollout in close cooperation with regional business partners and IT
• Monitoring compliance of the defined global customer complaint process and co-responsibility for achieving process goals
• Planning and implementation of international projects and providing technical guidance to project team members

Your qualifications:

• Successfully completed degree in business administration, process management, (IT)-Engineering, or equivalent qualification
• Experience with software tools and knowledge in the field of process management
• Affinity for working with IT tools, SAP experience advantageous
• Experience in the successful implementation of projects
• Very good German and fluent English language skills in both written and verbal communication
• Structured and reliable way of working
• Holistic thinking as well as good problem-solving abilities
• Good communication and presentation skills, high resilience

Bei uns erwartet Sie:

• Das gute Gefühl der sicheren und soliden Basis eines finanziell unabhängigen Familienunternehmens
• Freiheit für Erfindergeist, Innovationskraft und die Umsetzung eigener Ideen
• Wettbewerbsfähige Vergütung mit attraktiven Sonderleistungen und Vergünstigungen
• Gegenseitiger Respekt und Wertschätzung – unabhängig von Geschlecht, Nationalität, Behinderung, Alter und Identität
• Lebenslanges Lernen mit sehr guten Bedingungen für die individuelle Weiterentwicklung
• Flexible Arbeitszeitmodelle in Abhängigkeit vom jeweiligen Arbeitsplatz für eine ausgewogene Work-Life Balance
• Modernste Arbeitsumgebung, Infrastruktur und Kommunikationstechnologien
• Ein toller Familien- und Gesundheitsservice zum Wohlfühlen

Mehr Informationen zu unseren Benefits und Festo als Arbeitgeber finden Sie hier.

: Julia Lorenz, +49(711)347-53032